Summarizing the Article

Help me to summarize this article with the following criteria: 


Each assignment is expected to be approximately two pages long, typed, double spaced, not including any exhibits that you might want to include. Grades will be based on how well the writing is supported by your insight, concepts and ideas learned in the course, and data/facts and other substantiation. These assignments are due on the date noted on the syllabus for the article selected.

In addition to briefly summarizing the article and highlighting key points, the following are examples of areas that could be explored:

·  What is the relevance of the ideas presented to a service operation?

·  As a service operations leader, would you commit resources to apply the concepts/frameworks contained in the article to a service operation? Why/why not? And if yes, how?

·  What are the risks associated with these concepts? Are there alternatives?

·  Would execution of these positively/negatively impact the bottom line of the business or be neutral? Would they strengthen your service operations competitive advantage?

·  How important is this to customers/employees/management/other stakeholders?