strategic management, assignment help

/in /by

strategic management, assignment help

The video case is available on:http://www.cengage.com/management/book_content/hanson_9780170227643/index-3.html?asset=zappos andhttp://www.cengage.com/management/book_content/hanson_9780170227643/index-3-2.html?asset=zappos2

  1. Why do you think Zappos is not outsourcing its call centres?