Question: Social media objectives are listed in Chapter 18 in section 18-2b. Identify the company’s primary social media objectives based on actual communications on its social networking site. Be sure to provide examples.
Social Media outlet: Facebook
Needs to be at least 150 words.
18-2b: Social Media Objectives are as follows:
After establishing a listening platform, the organization should develop a list of objectives for its social media team to accomplish. These objectives must be developed with a clear understanding of how social media change the communication dynamic with and for customers. Remember—attempting to reach a mass audience with a static message will never be as successful as influencing people through conversation. Marketing managers must set objectives that reflect this reality. Here are some practical ideas that marketing managers should consider when setting social media objectives:
·LISTEN AND LEARN: Monitor what is being said about the brand and competitors, and glean insights about audiences. Use online tools and do research to implement the best social media practices. If you have established a listening strategy, this objective should already be accomplished.
·BUILD RELATIONSHIPS AND AWARENESS: Open dialogues with stakeholders by giving them compelling content across a variety of media. Engage in conversations, and answer customers’ questions candidly. This will both increase Web traffic and boost your search engine ranking. This is where crowdsourcing can be useful for product development and communication campaign feedback.
·PROMOTE PRODUCTS AND SERVICES: The clearest path to increasing the bottom line using social media is to get customers talking about products and services, which ultimately translates into sales.
·MANAGE YOUR REPUTATION: Develop and improve the brand’s reputation by responding to comments and criticism that appear on blogs and forums. Additionally, organizations can position themselves as helpful and benevolent by participating in other forums and discussions. Social media make it much easier to establish and communicate expertise.
·IMPROVE CUSTOMER SERVICE: Customer comments about products and services will not always be positive. Use social media to search out displeased customers and engage them directly in order to solve their service issues.