Reflect on the value of KM and Social BPM, and Predict how you will use KM and Social BPM in your future:
Reflect on the value of Knowledge Management (KM) and Social Business Process Management (BPM) for you. Please express what you have learned and how you will utilize it tomorrow, next week, next month, next year, and even the next five years. Your reflection must be thoughtful and substantive. It must be about YOU.
(at least 5 pages. make sure that you cover all below topics in somehow and your reflection is thoughtful and substantive)
use examples if needed and cite all your work.
see the attachment for good start
Topics covered in this course:
1- Knowledge Management and Business Process Management:
a- Identify the role of knowledge management in business process management.
b- Integrate information from various sources to identify the value of knowledge management to organizations.
c- Analyze a case situation to determine the value of KM and BPM and make recommendations for increasing value
2- Knowledge Management Process
a- Evaluate how an organization could have improved the knowledge management system.
b- Analyze a case situation using the APQC maturity model
c- Perform a knowledge gap risk analysis and prescribe process improvements for a case situation.
d- Apply concepts in KM to our personal decision making.
3- Decision Making by Individuals and Teams
a- Identify reasons people do not always make rational decisions.
b- Analyze you own decision style and identify how you could improve it.
4- Decision Making with Business Rules and without Business Rules
a- How does KM inform decision making?
b- How do KM and BPM incorporate business rules?
c- Create business rules as part of a business process.
d- Identify situations where business rules are appropriate and situations where they are not.
5- Social BPM
With the ‘internet of everything,’ why should we worry about capturing knowledge? I don’t think I have time for ‘socializing’ – I have too much work to do.
Social business process management (also called social business) encompasses knowledge management. Social media as a knowledge management tool is relatively new. Typically, the knowledge management process involved:
i. the discovery or identification of relevant knowledge
ii. the capture of individual’s knowledge by the organization
iiii. the sharing or dissemination of knowledge
iv. the application or utilization of the shared knowledge and
v. the maintenance of the knowledge database to keep it relevant.
This process allowed organizations to become learning organizations and not reinvent the wheel over and over again. Social media presents a new opportunity for organizations to quickly and efficiently share knowledge. But it also presents a new challenge to KM — how to capture the knowledge being shared so that the organization can learn from it.
a- Apply the concepts of social BPM to design a KM solution using social media
b- Analyze the efficacy of current KM practices in a case situation.
6- Organizational Learning
How can an organization protect its most valuable asset – knowledge?
As noted, organizations can no longer compete by just managing land, labor and capital. Processes and knowledge are now key competitive tools. A significant dilemma facing organizations is to how to take advantage of the knowledge their employees have gained while working for them. Organizations expend a significant amount of resources training and developing the expertise of their employees. But once that expertise is developed, employees may move to another organization or retire, which can be a huge loss. Good knowledge management practices can significantly reduce the losses.