Introduction to Service Management question, business and finance homework help

Introduction to Service Management question, business and finance homework help

1.One of the approaches to service system design is having the customer as a co-producer. In no less than 100 words, discuss the advantages and disadvantages of this approach to new services design. Include an example of a legal or ethical concern that should be considered when developing a new service using the customer as a co-producer approach. need 300 words

2. 

Amazon.com has taken the business world by storm by identifying a market that was perfect for the virtual world. It is hailed as the top pure web-based business in existence, yet it has had difficulty becoming profitable. Barnes & Noble is also a retail book seller with an online presence that accounts for approximately 10% of their revenues. They are the number-one book seller in the U.S.

In no less than 300 words, compare and contrast the service design of Amazon.com and Barnes & Noble, giving specific examples of their similarities and differences.