Frequently Asked Questions
CAN I CHECK MY OUTLINE HALFWAY TO THE DEADLINE TO MAKE SURE I’LL GET EXACTLY WHAT I NEED?
Yes, of course. The expert working on your order can email you 30% of your outline-to-be halfway to the chosen delivery date. Mind that it’s a paid option called Initial Draft. You can add it to your cart when making your order or after you’ve logged in to your account.
ENGLISH IS NOT MY FIRST LANGUAGE. CAN YOU MATCH ME WITH AN EXPERT ON MY LEVEL?
Yes, sure. All of our employees are natives of English, but we also work with some non-native experts on a freelance basis. For us to match you with a suitable expert, please specify your level of English when filling in the order form and provide us with some samples of assignments done by you.
CAN I CHANGE ANY OF MY INSTRUCTIONS AFTER I’VE SUBMITTED THE ORDER FORM?
You can modify your instructions only if the assigned expert hasn’t started fulfilling your order or if you’ve mistakenly uploaded a wrong file. In other cases, you can contact your expert and ask them if they can accept your new instructions. Please note that if your new instructions have nothing to do with the initial ones, extra payment will be required to cover the cost of amendments.
CAN ANYONE TRACK ME TO YOUR WEBSITE OR FIND OUT I’M UTILISING YOUR SERVICE?
No, absolutely not. We use secure encryption algorithms to protect your personal information when you’re browsing our website or placing your orders with us. All customer-expert communication is held on a no-name basis. Besides, we neither store nor share any files or contact details our customers provide on the order form.
DO YOU GUARANTEE ON-TIME DELIVERY OF MY SUPPORTING MATERIAL?
Yes, we guarantee on-time delivery of all material. But if you’d like to be 100% sure that there won’t be any delay with your order, make sure to upload your instructions and make a payment straight after you’ve filled in the order form. You can also track the status of your order directly from your customer account and contact our Customer Support Representatives in case of any questions.