7.5 – Pareto Chart Practice, management assignment help

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7.5 – Pareto Chart Practice, management assignment help

Assume you are working on a project to improve customer service. Create a Pareto chart based on the information on the following table. Use the Pareto chart template so that your resulting chart looks similar to Figure 7-12 (page 309 of your textbook).

Customer Complaints

Frequency/Week

Customers is on hold too long

90

Customer gets transferred to wrong area or cut off

20

Service rep cannot answer customer’s questions

120

Service rep does not follow through as promised

40

Examine the Module Review Rubric below to identify the qualities of an effective paper. Prior to submitting your assignment, please use the following naming convention:
Activity7-5_Yourlastname